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CONVERSip™ Unified Voice Processing

Today’s businesses rely on voice processing, and customers expect voice processing systems to perform 24/7 with the flexibility to provide the functionality they need. CONVERSip Unified Voice Processing intuitively and reliably delivers and manages messages, while automated attendants manage customers’ calls efficiently and professionally. Dial by first name, last name, or company directory help customers reach their intended parties. The question/answer auto attendant makes it easy for 24/7 self-service, interactive voice response (IVR), and information delivery to customers. For companies with a mobile workforce, employees can remotely change their call forwarding options to activate the follow-me anywhere feature.

Standards-Based Integration

Open standards allow for advanced data integration. As part of voice mail messaging, the caller’s number is included as a part of the voice mail message so that the call can easily be returned. In addition, callers can be listened to as they are leaving a message with the option to pick up the call.

Efficiency with Unified Messaging

Business is being conducted via mobile devices, office telephones, voice mail, and e-mail. Unified Messaging brings voice messages and documents into a single source, your e-mail inbox. Messages are clearly identified and are managed by simple mouse clicks. Standard formats, such as .WAV files, give complete control over message delivery, distribution, storage, and management. This enhances efficiency, accuracy, and productivity. Plus, this is all based on e-mail, training is intuitive and simple.

Security and Recording* Options

Telephone users, when permitted by class of service, can record a live conversation with a simple key press on their digital telephone. Recorded messages are stored in the user’s voicemail box or directed to the user’s e-mail inbox. Other recording options include date/time scheduled recording, specific outbound/inbound number pattern recording, and quality assurance recording.

Scalable Solutions

With this solution, companies can start small and expand to larger sizes and additional features. The upgrades are seamless, since our servers are powered by Windows 2000 Pro and use standard, portable, and reusable files and databases. Seamlessly grow from an entry 4-port server to a fully redundant 64-port server. Optional features or software may be downloaded remotely. *Some federal and state laws require some form of notification to all parties of a telephone conversation.

Auto Attendant Features

  • Tenant-based auto attendant

  • Dial by first and by last name

  • Seamless transfer from auto attendant (no hook flash click during transfer)

  • Scheduled auto attendant (day, night, weekend, holiday, etc.)

  • Tenant service with separate directories, routing boxes, and schedules

  • Auto attendant routing, based on ANI and DNIS

  • Question & answer with interview capabilities

User Features

  • Play new, saved, recorded, and deleted messages

  • Forward/send messages to a mailbox, multiple mailboxes, or distribution lists

  • Flashing light message waiting indication

  • Auto forward messages to another mailbox with copy or move option

  • Mailbox users have the option to be included or not to be included in the company directory

  • Record name and change password

  • Record greetings (default, out of office, or busy greeting)

  • Change and program forwarding settings and numbers for the follow-me feature

  • Change the message notification numbers and message notification parameters

Caller Features

  • Messages may be marked "normal", "urgent" or "private" before delivery

  • Callers are greeted by the user’s default, out of the office, or busy greeting depending on the phone state

  • Opt-out of user’s greeting to an operator or any other destination (station, group, mailbox, etc.)

Message Features

  • Mailboxes are configured to play from newest to oldest messages or vice versa

  • Mailboxes are configured to play message header (date/time stamp, caller number, etc.) before/after the message or not play it at all

  • If the message header is not enabled, users press 0 to hear the message header information

  • Message rewind/pause/fast forward

  • Reply to sender of a voice message

  • Forward message editing by adding a comment to the beginning or end of the message

Unified Messaging Features (Option)

  • Voice mail and email documents in one centralized electronic location

  • Single and dual store allows more flexibility and is configurable on a per mailbox basis

  • IMAP4 with message synchronization

  • Operates with e-mail clients (MS Outlook®, Lotus® Notes, etc.)

Notification Features

  • Scheduled notification date and time

  • Cascaded number notification (up to 5 per mailbox)

  • Pager notification support

  • Notify on urgent messages only

  • Secure/unsecured notification support

Advanced Integration Features

  • One button press record of a conversation

  • (Option) Scheduled call recording

  • (Option) Call recording based dialed number pattern i.e. 911) and inbound ANI/DNIS patterns

  • Listen to a party leaving a voice mail message

  • Pickup a party leaving a voice mail message

  • Transfer a caller directly into a user’s mailbox