Features and Specifications Conversip Contact Center Endpoints

When organizations begin searching for the optimal enterprise communications solution, they often have many questions. Will the system provide flexibility when integrating a distributed environment into one cohesive network? Should the system that we deploy today, converge analog, digital and/or IP communication protocols now or later, without requiring expensive system replacements? Does the new system offer us a clear and cost-effective migration path for our existing installations? Is the system derived from a market proven design and large installed base of satisfied customers with a history of delivering platform stability and reliability? Will the system’s networking capabilities facilitate seamless connectivity between our headquarters and branch offices as well as provide centralized administration and applications support? Can the system support multimedia clients allowing PCs to function as voice, video and instant messaging terminals? Is the system standards-based making it capable of supporting 3rd party interoperability, broader technology selection, and better value? Could a system possibly do all this and fit within our budget?

The new CONVERSip MP5000 Media Platform from Comdial delivers maximum performance without compromise.

Ignite Productivity without Fueling Costs

The cost of running multiple networks for different voice and data systems can be expensive, difficult and time consuming. Your business needs one network that can handle all forms of communications. The CONVERSip MP5000 allows the convergence of voice and data over one network, so less time is spent managing multiple networks. All voice, data and multimedia traffic runs over standard Ethernet cabling, allowing your business to leverage a single IP infrastructure, reducing network management and maintenance expenses.

Now your business will have more than one form of communication available to them with this powerful business solution. Employees need to manage just a single address for all communications services, while the enterprise can implement presence-based services like Instant Messaging that unleash the full potential of employee collaboration. Your employees can engage in various multimedia sessions including text, voice, video or any combination thereof. By eliminating communication barriers, the MP5000 empowers your employees to work together and communicate more efficiently.

Employees can also improve their efficiency and productivity with the ability to set up conferencing at any time, from any location. The Meet-Me Conferencing feature eliminates the overbearing costs and hassle of setting up outside vendors, along with any long distance telephone charges. Your employees are liberated to set up their own collaborative working or training sessions from any location on the privacy and security of your own network at no additional cost.

Merging All of Your Locations as One

If your organization is comprised of local and remote offices then you understand that establishing effective communications among these different locations is both challenging and costly. And with the advent of teleworking, more employees are working from home, further segmenting your organization. However, the MP5000 allows you to connect your distributed workforce into a single network that is cost effective and easy to manage – eliminating the image of a segmented, scattered workforce.

The MP5000 lets you build a highly distributed and unified network that seamlessly links multiple locations over your Wide Area Network (WAN). By networking MP5000’s and or deploying remote Comdial IP endpoints, intra-office long distance charges become a thing of the past. No longer will you have to pay long-distance charges to call branch offices whether they are out-of-state or around the globe. Calling remote offices is no different than dialing a local extension – just dial the four digit extension. Now employees can interact more effectively with coworkers who may be half-way across the country. Centralized voice mail and auto attendant give your customers the appearance that teleworkers are at the office. Now your business can operate as one seamless organization – presenting an image that is unified and organized.

Building Integrated Enterprise Applications

If your company depends on clear and effective customer interactions then you should consider the MP5000. When deployed with our CONVERSip Contact Center application, the MP5000 links your customer relationship management (CRM) systems to your communications infrastructure, enabling a high performance, customer focused organization. Regardless of your physical locations, the MP5000 helps you cost-effectively deploy and maintain a distributed network that allows customers to reach the right person, right away.

Empowering Employees For the High Performance Organization

The MP5000 provides the productivity tools, applications and services that are focused on driving a new way of communicating and working – a way that delivers measurable improvements in the ability of your employees to excel at what they do. The MP5000 will reduce the amount of time it takes for your employees to access each other, retrieve information, make informed decisions and serve your customers. Real time collaboration with tools such as Instant Messaging, video calling, and advanced presence management empower your team to make better, more precise decisions.

Now your employees can tell the availability of the other party before they call and the best form of communications to use, reaching the intended party the first time, all done from your PC. The EP200 makes use of a "Contact List" usually associated with Instant Messaging. View the status of the individual and click to start a call. The EP200 will find everyone – whether at home, on the company network, hotel room, or connected wirelessly at an airport or café.

And with hot-desking, shift workers can log into the MP5000 from any desk. Once logged in, the system recognizes the user, establishes their unique personal settings such as voice mail and call forwarding settings, and provides instant secure access to your IP communications network. This technology allows you to share and conserve valuable office space without sacrificing individual communication expectations.

Start with Comdial – Stay with Comdial

For existing Comdial customers, our Migration Investment Protection Plan allows you to upgrade and preserve your company’s investment, while saving time and money by using your existing infrastructure. It also includes technology refresh programs that allow you to protect your communications investment, while aggressively taking advantage of the advanced services that help you build your business.

Comdial allows you to phase-in technology enhancements over time while providing a gamut of application choices so your business can obtain the benefits of converged communications today. Designed for the high-performance organization with as few as 10 employees up to 4,000, you can start with a basic configuration and add capacity and value-added applications as your business grows and your needs change.

Built on Internet Standards

The CONVERSip™ product line is based on the broadly adopted Internet standard Session Initiation Protocol (SIP). SIP represents the opportunity to extend new value through simplified integration with other applications and services. SIP is an Internet standard that promises to speed the delivery of new services and applications. For end-users, SIP holds the promise of bringing together disparate communications services and user devices to seamlessly integrate across multiple media. Services such as voice mail, auto-attendant, automatic call distribution, instant and unified messaging and video calling that are usually sold as expensive options are offered as standard features.

SIP achieves all this by establishing, modifying and terminating "sessions" over IP networks. These sessions could be as basic as a telephone call or as complex as a multi-party mixed media session. Employees need to manage just a single address for all communications services and the enterprise can implement presence-based services like Instant Messaging that unleash the full potential of employee collaboration.

Comdial embraces widely-accepted SIP and other industry standards so you can safely deploy the MP5000 while ensuring investment protection and complying with open-systems standards. We offer extended warranties, along with investment protection and software assurance agreements so you can focus on growing your business without worrying about technology obsolescence.

Features and Specifications