CONVERSip™ Call Recorder

Customer retention produces increased profitability and generating new business and retaining customers is a top priority for most companies. Contact center personnel, from sales, customer service and accounting, are at the forefront of interaction with new and existing customers. Companies continue to thrive by providing the best in all areas to increase profitability and efficiency and decrease cost. To achieve these goals, the CONVERSip Call Recorder helps companies listen to and understand their customers. This valuable information can be shared throughout the enterprise.

When listening to customer/employee interactions, a wealth of valuable information is readily available. Companies are now able to determine trends, frequently asked questions, customers’ concerns, and customers’ common requests. By mining this information, companies may quickly improve their processes, the exchange and availability of information to the customer, and workforce training and efficiency.

Security is also a valuable feature of this solution. The call logger, used in conjunction with the CONVERSip Smart Console, can automatically record and notify authorized personnel of an emergency number and other predefined numbers. Detailed reports list the specific location or phone that originated the emergency call anywhere in the enterprise or campus.

Managers and directors have instant access to reports from any desktop on the LAN or WAN. Find at-a-glance recorded calls, conversation durations, call types, or call center groups. Quick searches allow managers to target specific extensions, call center groups, or agents. Tags allow managers to quickly pinpoint calls and conversations that need immediate attention.

The CONVERSip Call Recorder produces immediate benefits for all departments in the enterprise. Sales managers can determine why agents have better closing-ratios and effective up-selling skills. Customer service managers establish why customer satisfaction is lower than expected. Companies benefit from minimized liability and order entry accuracy.

Companies achieve a faster Return on Investment when employees are trained on the methods that work best. Customer retention is higher, new customers have positive experiences with effective sales staff, and liability is minimized. The CONVERSip Call Recorder is part of the CONVERSip family of value-added and productivity-enhancing solutions for contact centers as well as general businesses.